Law Enforcement Guidelines

1What we can’t provide

SleekDart keeps no activity logs (see our no-logs policy). We can’t hand over records that don’t exist, so whatever the request and whoever sends it, we cannot provide:

• Who used an IPWhich customer was using one of our IP addresses at a given time.
• Browsing or trafficThe sites, services or content a customer reached or sent.
• DNS queriesThe addresses a customer’s device looked up.
• Source IP addressesThe IP address a customer connected from.
• Connection timesWhen a customer connected or disconnected, or for how long.
• Future monitoringWe don’t build logging, monitoring or backdoors into SleekDart.

Requests that ask us to identify the user behind one of our IP addresses, or to say what a user did, get the same answer every time: we don’t have that information.

2What we may have

For a specific, identified account, we may hold:

• the email address and account name;
• the plan, account status, and start and end dates;
• data usage totals, and the last time the account used data;
• payment records, mostly held by our payment provider;
• support emails.

We keep each of these only for the periods set out in our Privacy Policy, and we can only disclose what still exists when we receive a valid request.

3What we require

• Valid legal process. We disclose account data only when we receive legally binding process, such as a subpoena, court order or warrant, from an authority with jurisdiction over CN LLC, a United States company. We don’t answer informal requests.
• Authorities outside the United States should use the proper international channels, such as a mutual legal assistance treaty request.
• A narrow scope. We review every request. We push back on requests that are too broad, unclear or not legally valid, and we disclose only what the law requires.
• Preservation requests. On a valid request, we can preserve account data that exists at that moment. We can’t preserve activity we never record.

4Telling our users

Before we disclose a customer’s data, we tell the customer, unless the law forbids it or there is an emergency of the kind described below. If a gag order expires, we tell the customer then.

5Emergencies and child safety

If we believe in good faith that someone faces an imminent risk of death or serious physical injury, we may share account data we hold without waiting for legal process, as US law allows. Send emergency requests to info@sleekdart.com with the subject “Emergency request”, from an official address, with the nature of the emergency.

We report child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC), as US law requires.

6Reporting abuse

To report abuse or infringement coming from one of our IP addresses, email info@sleekdart.com with the date, time and time zone, our IP address and port, the destination, and what happened. We can’t identify the user, but we can act at network level, for example by blocking a destination, port or protocol.

7Sending a request

Send legal requests by email to info@sleekdart.com with the subject “Legal request”, or by post to: