Terms of Service

1The agreement

These Terms of Service (“Terms”) are an agreement between you and CN LLC, which operates SleekDart (“SleekDart”, “we”, “us”). They cover our website, your account, the VPN service and everything we provide with it (together, the “Service”).

By creating an account, buying a plan or using the Service, you agree to these Terms and to our Refund Policy, which is part of them. Our Privacy Policy explains how we handle personal data. If you don’t agree, don’t use the Service.

Using SleekDart for an organization

If you accept these Terms for a company or other organization, you confirm you’re authorised to do so, and “you” means that organization. The organization is responsible for the people it adds to its plan and for their use of the Service. If we’ve signed a separate written agreement with your organization, that agreement wins where it conflicts with these Terms. Team and Enterprise customers who need a data processing agreement can request one at info@sleekdart.com.

2Who can use SleekDart

You can use the Service only if:

• you’re at least 18 years old, or the age of majority where you live if that’s higher;
• you can form a binding contract with us;
• you’re not on a US government list of restricted or sanctioned parties, and you’re not located in, or ordinarily resident in, a country or region under comprehensive US sanctions, unless US law authorises your use; and
• we haven’t previously closed an account of yours for breaking these Terms.

3The service

SleekDart encrypts your internet connection and routes it through our servers. You connect with compatible VPN apps, most of which are made by other companies (see Apps and software made by others).

Speed, locations and features

Your speed depends on your internet connection, device, network, distance from the server and the services you use. The speeds, comparisons and other figures we publish are measurements or typical results under specific conditions. They are not guarantees for your connection. We may add, change or remove server locations, protocols and features to keep the Service fast and secure. If we make a change that materially reduces the Service you’ve already paid for, you can cancel and we’ll refund the unused part of your current billing period.

Unlimited data and fair use

“Unlimited data” means we don’t cap normal personal or business use. To keep the network fast for everyone, we may slow or limit an account whose traffic puts excessive or abnormal load on our servers, for example by running servers, sharing access beyond your plan or reselling it. Where practical, we’ll contact you first.

Changes and discontinuation

We may stop offering a plan or the Service. If we do, we’ll give you at least 30 days’ notice by email and refund any prepaid time you can no longer use.

4Your account

• Give us an email address you control, and keep it up to date. It’s how you sign in.
• Your sign-in links and your subscription link work like passwords. Keep them private. Anyone who has them can use your plan.
• You’re responsible for activity on your account. If you think someone else has your links, email info@sleekdart.com and we’ll replace them; the old ones stop working immediately.
• Plans are for the people they’re sold to: one person on Personal, and each named person on Team, up to the device limit of the plan. Don’t share, sell or give access to anyone else.

5Plans, billing and renewal

Prices and taxes

Prices are shown on our website in US dollars. Sales tax, VAT or similar taxes are added where the law requires and shown before you pay.

Automatic renewal

Plans renew automatically at the end of each billing period, monthly or yearly, and we charge your payment method for the next period until you cancel. Before a yearly plan renews, and before a free trial turns into a paid plan, we email you a reminder.

Cancelling

You can cancel anytime by emailing info@sleekdart.com from the address on your account, or with any cancel option we or our payment provider offer in your account. Cancelling stops the next renewal. You keep the Service until the end of the period you’ve paid for. Except as the Refund Policy says or the law requires, payments aren’t refunded for partial periods.

The price you sign up at is the price you keep

We won’t raise the price of your subscription while it keeps renewing without a break on the same plan and billing period. If your subscription ends, or you change plan or billing period, the price shown at that time applies. Changes in taxes, and any currency conversion by your bank, aren’t covered by this promise.

Free trials

Where we offer a free trial, it lasts the period shown when you start it, and each person or organization can have one. If you gave a payment method, the trial becomes a paid plan when it ends unless you cancel before then. If you didn’t, the trial simply ends.

Team plans

Team plans are priced per person, with the minimum shown on our website. When you add or remove people, your charges change as shown at the time of the change.

Failed payments and chargebacks

If a payment fails, we’ll email you and may try again. If it’s still unpaid after 14 days, we may pause your account until it is. If you think a charge is wrong, email us first: a refund is faster than a chargeback. We may suspend accounts with unjustified chargebacks.

Payment providers and resellers

Payments are processed by our payment provider. Some purchases may be sold to you by a reseller acting as “merchant of record”. In that case the reseller handles payment, tax and invoicing, and its terms of sale also apply to the purchase.

6Refunds

Your first payment comes with a 14-day money-back guarantee. The Refund Policy sets out what it covers and how to use it. Nothing in these Terms limits refund rights the law gives you.

7Acceptable use

SleekDart is built for privacy, security and speed. It is not a shield for breaking the law. You may not use the Service, or let anyone use it, to:

• break any law or regulation, or help anyone else do so;
• access, create, store or share child sexual abuse material. We have zero tolerance for it, and we report it to the authorities as the law requires;
• infringe copyright, trademarks or other intellectual property rights, including through piracy;
• send spam or unsolicited bulk messages, or run phishing, fraud, scams or identity theft;
• gain unauthorised access to any system, account or network, or scan, probe or test one without permission;
• create or spread malware, or run botnets or command-and-control servers;
• launch or take part in denial-of-service attacks, or flood any network or service;
• harass, threaten or stalk anyone, or promote terrorism or violence;
• buy or sell illegal goods or services;
• get around sanctions or export control laws;
• attack, overload or interfere with our servers or other users, or get around your plan’s limits; or
• resell, rent out or share access to the Service, unless we’ve agreed to it in writing.

Peer-to-peer file sharing

We block BitTorrent and similar peer-to-peer file sharing on our network.

The laws where you are

You’re responsible for making sure that using a VPN, and what you do with it, is legal where you are. Some countries restrict VPNs. The websites and services you reach through SleekDart may also have rules of their own, and following them is up to you.

Security research

Found a vulnerability? Tell us at info@sleekdart.com. We won’t pursue good-faith research that respects our users’ privacy, doesn’t disrupt the Service, and gives us reasonable time to fix the problem before you make it public.

8Abuse reports and copyright

SleekDart provides network connections. We don’t host or store anyone’s content. Because we keep no activity logs, we can’t tell which customer was using one of our IP addresses at a given time, and we can’t forward complaints to them.

Report abuse or infringement coming from our network to info@sleekdart.com, with the date, time and time zone, our IP address and port, the destination, and what happened. We review every report and may act at network level, for example by blocking a destination, port or protocol.

In line with US copyright law, we will, in appropriate circumstances, close the accounts of users we determine are repeat infringers.

9Suspension and termination

You can stop using the Service and cancel at any time (see Cancelling), and ask us to delete your account.

We may suspend or close your account if you break these Terms, especially the acceptable use rules; if you don’t pay; if the law requires it; or if your use puts the Service, our users or anyone else at risk. When we can, we’ll tell you why, unless the law prevents it or telling you would harm security or an investigation.

If we close your account without any fault on your part, we’ll refund the unused part of your current billing period. If we close it because you broke these Terms, you won’t get a refund, except where the law requires one.

When your account closes, your access ends and we delete your data as the Privacy Policy describes. The sections on intellectual property, disclaimers, limitation of liability, indemnity, disputes and governing law continue to apply.

10Apps and software made by others

SleekDart works with VPN apps made by other companies, such as Happ, Hiddify, V2Box, Streisand and v2rayNG. Those apps come with their own terms and privacy policies. We don’t make, control or answer for them. The Service also uses open-source software, such as Xray-core, which is licensed under its own open-source licence. These Terms don’t limit your rights under those licences.

11Our intellectual property

The SleekDart name and logo, our website, and the software, configurations and content we create belong to CN LLC, apart from the open-source components and other people’s marks we display. While your plan is active, we give you a personal, non-exclusive, non-transferable and revocable right to use the Service under these Terms.

If you send us ideas or feedback, we may use them freely, without any obligation to you.

12Disclaimers

13Limitation of liability

14Indemnity

To the extent the law allows, you will defend and indemnify CN LLC and its members, managers, employees and agents against any third-party claim, and the losses, damages and costs (including reasonable legal fees) that come with it, arising from your breach of these Terms, your misuse of the Service, or your violation of any law or of anyone else’s rights.

15Disputes, arbitration and class action waiver

This section applies if you live in the United States, or anywhere else it’s allowed by law. It doesn’t apply to consumers in the European Union, the United Kingdom, Switzerland or other places where agreeing in advance to arbitrate consumer disputes isn’t allowed. For them, see Governing law.

Talk to us first

Most problems are solved by email. Before starting arbitration or a court case, send a written notice to info@sleekdart.com with the subject “Notice of Dispute”. Include your name, the email address on your account, what the dispute is about and what you’re asking for. We’ll send any notice to the email address on your account. We’ll both try in good faith to resolve the dispute within 60 days after the notice is received, and deadlines for bringing claims are paused during that time.

Binding individual arbitration

If we can’t resolve it, you and CN LLC agree that any dispute, claim or controversy arising from or relating to these Terms or the Service (a “Dispute”) will be resolved by binding arbitration, on an individual basis. The arbitration will be run by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, or its Commercial Arbitration Rules if you use the Service for a business. The Federal Arbitration Act governs this section.

The arbitrator decides every question about the Dispute, including whether it must be arbitrated, except that a court decides questions about the class action waiver below. Hearings take place by video, by phone or in writing unless the arbitrator decides one must be held in person. In that case it takes place in the county where you live, or in Delaware if you use the Service for a business. Fees are paid as the AAA rules provide. The arbitrator may award the same individual relief a court could, but only to the individual party and only as far as needed for that party’s claim.

Exceptions

Either of us may bring an individual claim in small claims court if it qualifies. Either of us may also ask a court to stop infringement or misuse of intellectual property, or unauthorised access to or abuse of the Service.

Class action and jury trial waiver

Mass filings

If 25 or more similar demands for arbitration are filed against CN LLC by or with the help of the same or coordinated lawyers or organizations, the AAA’s Mass Arbitration Supplementary Rules apply, and the demands may be administered in batches.

Opting out

You can opt out of this arbitration agreement within 30 days after you first agree to these Terms. Email info@sleekdart.com with the subject “Arbitration Opt-Out” and your name and account email address. Opting out doesn’t affect anything else in these Terms.

Future changes to this section

If we change this section, the change won’t apply to a Dispute we already knew about. You can reject the change by emailing us within 30 days after it takes effect. The previous version of this section then continues to apply to you.

16Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the arbitration section. The United Nations Convention on Contracts for the International Sale of Goods doesn’t apply.

Any Dispute that isn’t arbitrated will be heard only in the state or federal courts located in Delaware, and you and CN LLC agree to their jurisdiction. If you’re a consumer living outside the United States, you also keep the protection of the mandatory laws of your country, and you may bring proceedings in the courts where you live.

To the extent the law allows, any claim must be brought within one year after it arose.

17Changes to these Terms

We may update these Terms. We’ll post the new version here with a new effective date. For significant changes, we’ll email you at least 14 days before they take effect, unless a change must happen sooner for legal or security reasons. If you keep using the Service after a change takes effect, you accept the new Terms. If you don’t accept them, cancel before then. If a change significantly reduces your rights during a period you’ve already paid for, you can cancel and we’ll refund the unused part.

18General terms

• Whole agreement. These Terms, with the policies they refer to, are the whole agreement between you and us about the Service.
• Transfer. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets, and we’ll tell you if we do.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect, and that part is enforced as fully as the law allows.
• No waiver. If we don’t enforce a right straight away, we haven’t given it up.
• Events beyond control. Neither of us is liable for delays or failures caused by events beyond reasonable control, such as natural disasters, wars, network or power failures, attacks on the internet, or actions by governments.
• Notices. We send notices to the email address on your account. You send notices to info@sleekdart.com, or by post to the address below.
• Electronic communications. You agree to receive agreements, notices and receipts electronically.
• No third-party rights. Nobody other than you and CN LLC has rights under these Terms.
• Language. These Terms are written in English. If we provide a translation, the English version prevails.

19Contact

Questions about these Terms: